FAQ

ORDERS AND PAYMENTS

Are the articles on your site original?
All the items on our site are original and certified. Ours is a 50-year history, full of successes and completely dedicated to the world of commerce and fashion.

How can I contact you?

You can contact the MODAMICA team from Monday to Friday from 09.00 to 12.30 and from 14.00 to 18.00.
You can also:

  • call us on +39 366 133 3927,
  • write to us via online chat by clicking on the Whatsapp icon
  • take advantage of our VIRTUAL SHOPPING EXPERIENCE by booking directly from the site
  • send us an email to eshop@modamica.it

If I don't see an alternative size, model or color available online for the item I'm interested in, can you order it for me?
Our desire is to satisfy all your requests, but we remind you that it is not possible for us to provide sizes, models or color variations not present on the site upon customer request.

What happens if an item is missing from those I ordered?
In the case of orders with multiple items, one or more products may run out of stock.
In this case, before proceeding with sending the available items, we will contact you and understand if you are in any case interested in proceeding with the purchase.
If you paid by credit card or PayPal, only the amount relating to the items that will actually be sent to you will be accounted for, while the amount relating to the items that are not available will be automatically cancelled.

Can I cancel an order?

Yes, if you wish to cancel YOUR order, you can contact us via email eshop@modamica.it (don't forget to mention your order number in the subject of your email) or contact one of our operators via telephone on + 39 366 133 3927. Remember to have your order number ready.

What payment methods do you offer?

We propose to finalize your order by credit card, PayPal, checks and bank transfers are not accepted.

Credit card:
We offer you to pay by credit card through our website. We accept payments via Visa, Master card, Maestro card and American Express. Your credit card details are secure and SSL encrypted.

Paypal:
You can pay directly via PayPal. The cards accepted through the Paypal system are as follows:

  • MasterCard
  • Master
  • Visa
  • Visa Electron
  • American Express

Mark:
Upon delivery, the customer pays for the goods in cash directly to the courier.
Any refund method for a return occurs only in a bank account by bank transfer.

Clearpay:
The customer can pay for his order in installments, thanks to the affiliation with Clearpay.

How does it work?

1. Add your favorite products to the cart

2. Select Clearpay during checkout

3. Log in or create your Clearpay account (To register click here https://customer.clearpay.com/account-verification )

4. Payment deferred up to 4 installments every 14 days

    Is it safe to use your credit card on the website?
    Yes, the data is transmitted encrypted with an SSL protocol. For Visa and Mastercard payments, only Ces (Secure Electronic Commerce) transactions will be accepted.
    After verifying that the credit card is accepted by the CES system, the system contacts the issuing bank in order to allow the buyer to make the purchase. Once the bank has confirmed the authenticity of the card, the amount to be authorized for your payment will be accepted.
    Otherwise the order will be canceled and you will be notified of the impossibility of finalizing your payment. Furthermore, every purchase is made in maximum security thanks to the use of the most advanced technological and coding systems (SSL).

    My credit card payment was declined, why?
    The credit card may be rejected due to a temporary problem related to the reference circuit (Visa, MasterCard, American Express).
    Check that the card has not reached the spending limit, or that it has been recharged correctly before proceeding with the purchase. Furthermore, check that it has not expired and that the data entered at the time of payment are all correct.
    We remind you that to finalize payments some banking institutions send a temporary security code (token) which must be entered when finalizing the order: you may receive it via SMS or you may have to generate it via a device or via the mobile applications of your banking institution .
    Please ensure you have the ability to promptly generate/enter this code when you decide to finalize your order.

    SHIPMENTS AND DELIVERIES

    How much is shipping?

    ITALY
    To offer you a memorable shopping experience we have decided to ship all products directly to your home for FREE for orders over €150. For orders of a smaller amount the shipping cost is €10.

    EUROPEAN UNION
    The shipping cost for European Union member countries is €12.

    EXTRA EU
    For all European countries not members of the European Union the shipping cost is €35.

    REST OF THE WORLD
    For all countries not indicated above the shipping cost is €80.


    Which shipping company does the package with my products arrive with?

    We have chosen to ship your package with UPS if you live in Italy or with DHL if you live abroad.
    What should I do if the package arrives damaged?
    Upon arrival of the goods, we ask you to carefully check the package before placing a signature as proof of delivery of the shipment. The box in which the products are contained is carefully sealed and must not have been tampered with in any way.
    If this happens, we ask you to sign the receipt with reservation, or to refuse the delivery. In any case, once the delivery document has been signed without a reservation, it means that the package is intact and suitable for delivery.

    What are the shipping times?

    Orders are shipped by MODAMICA from Monday to Friday from 9.30am to 5.30pm. Furthermore, the completed order placed on Friday evening, Saturday or Sunday will be processed the following Monday morning. For AVAILABLE ITEMS, shipping is immediate and takes place on the first working day following that of the order confirmation by the Customer.
    During sales periods, shipments may take longer.
    In all cases, we reserve the right to delay shipment in the event of force majeure.

    How can I track my shipment?

    As soon as the order is shipped, you will receive an email in your inbox from our team in charge of shipping your package, specifying the tracking number and a direct link to monitor the status of the shipment. This link will also be accessible in the reserved eCommerce area. You can log in via your account email and password


    Can I ask for a gift package?

    Yes, we confirm that you can request a gift package for each product you purchase. The service is free.

    Can I send a gift to an address other than mine?

    Yes, we confirm that you can use this service. In the checkout phase, after having entered all the information required for payment, you will be asked for the destination of the package with the products, which may be different from yours.


    RETURNS AND REFUNDS

    After how many days can I make the return?

    If you are not satisfied with your purchase, you can return the items within 14 days from the date of receipt of the order.


    Can I request a partial return of the goods I purchased?

    Yes, you can ask to return only part of the purchased goods.


    What are the return procedures?

    It is possible to submit a return request within the reserved area for customers registered at www.modamica.it

    What do I do if an item I ordered has a defect, or I was sent the wrong item?
    If you have found a defect on a purchased item or the item you received is not the one you ordered, we invite you to report it promptly by writing an email to ESHOP@MODAMICA.IT
    Also attach photos of the defect to your email, accompanying everything with a brief description of the problem encountered. Remember to always indicate your order number to have a reference relating to your purchase.
    If you believe you have received a different item than the one you ordered, remember to attach a photo of the item's label.
    Our Customer Service will be available to offer you the right solution for every problem.

    In which cases can I request compensation?

    You can request compensation only in the event of a change in size or color of the same item, as long as it has the same selling price.


    How should the products be returned?

    For the return to be accepted, the products redirected to MODAMICA must not have been worn, washed or in any way altered in such a way as to show signs of use. The soles of the shoes must be in perfect condition and show no signs of wear.

    The items must be returned with all labels (without signs of alteration), packaging and accessories as received with the order. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.

    Returns must be sent well placed inside the box in which you received the products. If this does not happen, we reserve the right to demonstrate through photographs the condition of the item at the time of receipt and charge any costs for restoration. We do not accept products returned without approval and without compliance.

    How do I get reimbursed?

    Once the goods have been received, their status has been verified and the return has been accepted, the refund will be immediately processed and refunded, using the same channel through which the payment was made.

    SITE, RESERVED AREA AND NEWSLETTER

    Below is all the information on frequently asked requests relating to the SITE, RESERVED AREA and NEWSLETTER

    I can't log in, what should I do?
    Check that you are actually registered in the reserved area.
    To do this, you can try to recover your password using the email address you entered when registering. If the system does not allow you to recover your password, try registering again.


    I forgot the password to access my personal area, what should I do?
    If you are sure you have registered in the reserved area, use the appropriate space in the Login area by entering your e-mail address to recover your password.
    The system will automatically send a new password to the email address you indicated.
    After logging in to your reserved area, you will be able to change your password again and choose the one you prefer.

    I haven't received the promotional code for signing up to the newsletter, what can I do?
    If you have correctly confirmed your registration, check the spam folder of the email address with which you registered: the email with the promotional code may have ended up there.
    Alternatively you can write us an email to ESHOP@MODAMICA.IT, specifying which address you registered with. This way we can carry out a check and send you the promotional code again.


    Do you still have doubts? Contact our Customer Service by writing an email to eshop@modamica.it or by calling +39 366 133 3927, (active Mon-Sat 9:00-12:30/14:00-18:00)